Why Patient Selection Matters

CCM requires investment from both clinical and administrative teams. Enrolling every eligible patient may dilute resources and limit measurable results. By stratifying the population and prioritizing those most likely to improve with ongoing engagement, practices can:

• Reduce avoidable hospitalizations

• Improve disease control measures (A1C, BP, LDL)

• Enhance patient satisfaction and self-management skills

• Maximize return on program resources

High-Value Populations for CCM

Based on CMS guidelines and practice experience, these patient groups show the strongest alignment with CCM:

1. Patients with Two or More Unstable Chronic Conditions

Examples: Diabetes with uncontrolled A1C and hypertension, COPD with frequent exacerbations, CHF with volume instability.

These patients benefit from medication titration, lifestyle support, and coordinated specialist follow-up.

2. Recently Discharged Patients with Ongoing Needs

Patients discharged from hospital or skilled nursing for chronic disease complications often face gaps in care. CCM offers a structured safety net between visits.

3. Seniors with Functional or Cognitive Limitations

Older adults with multiple chronic illnesses may lack transportation, health literacy, or memory capacity to manage complex regimens independently.

4. Rural or Underserved Populations

CCM can bridge geographic and access barriers by coordinating services remotely and aligning community resources.

Populations Less Suitable for CCM

While eligibility criteria are broad, some patients may be better served through other programs:

• Patients with a single chronic condition (better suited for PCM)

• Hospice or palliative care patients whose goals differ from CCM objectives

• Individuals unable to provide informed consent or engage in monthly contact

Social Determinants and Equity Considerations

CCM should address barriers beyond clinical diagnosis:

• Language & Cultural Factors: Offer multilingual care coordination and culturally appropriate care plans.

• Connectivity: Ensure patients have reliable phone or digital contact for monthly interactions.

• Support Network: Include caregivers in care planning to enhance adherence.

Incorporating SDOH screening into enrollment helps identify needs early.

Enrollment Criteria and Workflow Integration

A structured enrollment checklist can ensure consistent, equitable inclusion:

• Diagnosis Requirement: Two or more chronic conditions expected to last ≥12 months and at significant risk of decline.

• Care Plan Preparedness: Ability to create and share a comprehensive care plan accessible to the patient and care team.

• Monthly Engagement Capability: Patient reachable for at least one 20-minute interaction per month.

• Provider Capacity: Care team bandwidth to deliver consistent follow-up without compromising quality.

Embedding these criteria into EHR prompts or case management workflows improves efficiency.

Key Takeaways

• CCM works best when focused on high-need, high-risk populations where monthly contact will meaningfully improve outcomes.

• Social and logistical barriers must be factored into patient selection to ensure equitable benefit.

• A standardized, repeatable enrollment process supports compliance and program performance.

Contact us today for a tailored strategy session.