Privacy Policy
Thank you for choosing to be part of our community at OnCare360 Inc.(“Company“, “we“, “us“,”our“). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice,or our practices with regards to your personal information, please contact us at support@oncare360.com
When you use our mobile application, as the case may be (the “App“) andmore generally, use any of our services (the “Services”, which include the App), weappreciate that you are trusting us with your personal information. We take your privacyvery seriously. In this privacy notice, we seek to explain to you in the clearest waypossible what information we collect, how we use it and what rights you have in relationto it. We hope you take some time to read through it carefully, as it is important. Ifthere are any terms in this privacy notice that you do not agree with, pleasediscontinue use of our Services immediately.
This privacy notice applies to all information collected through our Services (which, asdescribed above, includes our App), as well as, any related services, sales, marketingor events.
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE USE YOUR INFORMATION?
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to usIn Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register onthe App, express an interest in obtaining information about us or our products andServices, when you participate in activities on the App (such as by posting messages inour online forums or entering competitions, contests or giveaways) or otherwise when youcontact us.
We collect personal information that you voluntarily provide to us when you register onthe App, express an interest in obtaining information about us or our products andServices, when you participate in activities on the App (such as by posting messages inour online forums or entering competitions, contests or giveaways) or otherwise when youcontact us.
Personal Information Provided by You. We collect names; phone numbers;email addresses; usernames; passwords; contact preferences; contact or authenticationdata; billing addresses; health data; activity data; and other similar information too.
All personal information that you provide to us must be true, complete and accurate, andyou must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our App.
We automatically collect certain information when you visit, use or navigate the App.This information does not reveal your specific identity (like your name or contactinformation) but may include device and usage information, such as your IP address,browser and device characteristics, operating system, language preferences, referringURLs, device name, country, location, information about how and when you use our App andother technical information. This information is primarily needed to maintain thesecurity and operation of our App, and for our internal analytics and reportingpurposes.
Like many businesses, we also collect information through cookies and similartechnologies.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our App and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the App (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the App. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the App. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.
Information collected through our App
In Short: We collect information regarding your geolocation, mobile device, push notifications, when you use our App.
If you use our App, we also collect the following information:
Geolocation Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our App, to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s bluetooth, calendar, camera, microphone, reminders, sensors, sms messages, contacts, social media accounts, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Data. We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our App, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and information about the features of our App you accessed.
Push Notifications. We may request to send you push notifications regarding your account or certain features of the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
This information is primarily needed to maintain the security and operation of our App,for troubleshooting and for our internal analytics and reporting purposes.
2. HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our App for a variety of business purposesdescribed below. We process your personal information for these purposes in reliance onour legitimate business interests, in order to enter into or perform a contract withyou, with your consent, and/or for compliance with our legal obligations. We indicatethe specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
To facilitate account creation and logon process.
To post testimonials.
legal@oncare360.com
Request feedback.
To enable user-to-user communications.
To manage user accounts.
To send administrative information to you.
To protect our Services.
To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
To respond to legal requests and prevent harm.
Fulfill and manage your orders.
Administer prize draws and competitions.
To deliver and facilitate delivery of services to the user.
To respond to user inquiries/offer support to users.
For other business purposes.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
Consent:
Legitimate Interests:
Performance of a Contract:
Legal Obligations:
Vital Interests:
More specifically, we may need to process your data or share your personal information inthe following situations:
Business Transfers.
Google Maps Platform APIs.
Affiliates.
Business Partners.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) toaccess or store information. Specific information about how we use such technologies andhow you can refuse certain cookies is set out in our Cookie Notice.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for thepurposes set out in this privacy notice, unless a longer retention period is required orpermitted by law (such as tax, accounting or other legal requirements). No purpose inthis notice will require us keeping your personal information for longer than the periodof time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, wewill either delete or anonymize such information, or, if this is not possible (forexample, because your personal information has been stored in backup archives), then wewill securely store your personal information and isolate it from any further processinguntil deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designedto protect the security of any personal information we process. However, despite oursafeguards and efforts to secure your information, no electronic transmission over theInternet or information storage technology can be guaranteed to be 100% secure, so wecannot promise or guarantee that hackers, cybercriminals, or other unauthorized thirdparties will not be able to defeat our security, and improperly collect, access, steal,or modify your information. Although we will do our best to protect your personalinformation, transmission of personal information to and from our App is at your ownrisk. You should only access the App within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. Byusing the App, you represent that you are at least 18 or that you are the parent orguardian of such a minor and consent to such minor dependent’s use of the App. If welearn that personal information from users less than 18 years of age has been collected,we will deactivate the account and take reasonable measures to promptly delete such datafrom our records. If you become aware of any data we may have collected from childrenunder age 18, please contact us at legal@oncare360.com
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA and UK), you have certain rights under applicable dataprotection laws. These may include the right (i) to request access and obtain a copy ofyour personal information, (ii) to request rectification or erasure; (iii) to restrictthe processing of your personal information; and (iv) if applicable, to dataportability. In certain circumstances, you may also have the right to object to theprocessing of your personal information. To make such a request, please use the contact details provided below. We will consider and act uponany request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have theright to withdraw your consent at any time. Please note however that this will notaffect the lawfulness of the processing before its withdrawal, nor will it affect theprocessing of your personal information conducted in reliance on lawful processinggrounds other than consent.
If you are a resident in the EEA or UK and you believe we are unlawfully processing yourpersonal information, you also have the right to complain to your local data protectionsupervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland, the contact details for the data protectionauthorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
If you have questions or comments about your privacy rights, you may email us at legal@oncare360.com
Account Information
If you would at any time like to review or change the information in your account orterminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your accountand information from our active databases. However, we may retain some information inour files to prevent fraud, troubleshoot problems, assist with any investigations,enforce our Terms of Use and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are setto accept cookies by default. If you prefer, you can usually choose to set your browserto remove cookies and to reject cookies. If you choose to remove cookies or rejectcookies, this could affect certain features or services of our App. To opt-out ofinterest-based advertising by advertisers on our App visit http://www.aboutads.info/choices/.
Opting out of email marketing: You can unsubscribe from our marketing email list at anytime by clicking on the unsubscribe link in the emails that we send or by contacting ususing the details provided below. You will then be removed from the marketing email list— however, we may still communicate with you, for example to send you service-relatedemails that are necessary for the administration and use of your account, to respond toservice requests, or for other non-marketing purposes. To otherwise opt-out, you may:
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include aDo-Not-Track (“DNT”) feature or setting you can activate to signal your privacypreference not to have data about your online browsing activities monitored andcollected. At this stage no uniform technology standard for recognizing and implementingDNT signals has been finalized. As such, we do not currently respond to DNT browsersignals or any other mechanism that automatically communicates your choice not to betracked online. If a standard for online tracking is adopted that we must follow in thefuture, we will inform you about that practice in a revised version of this privacynotice.
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACYRIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permitsour users who are California residents to request and obtain from us, once a year andfree of charge, information about categories of personal information (if any) wedisclosed to third parties for direct marketing purposes and the names and addresses ofall third parties with which we shared personal information in the immediately precedingcalendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information providedbelow.
If you are under 18 years of age, reside in California, and have a registered accountwith the App, you have the right to request removal of unwanted data that you publiclypost on the App. To request removal of such data, please contact us using the contactinformation provided below, and include the email address associated with your accountand a statement that you reside in California. We will make sure the data is notpublicly displayed on the App, but please be aware that the data may not be completelyor comprehensively removed from all our systems (e.g. backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a “resident” as:
All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, we must adhere to certain rights andobligations regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve(12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias,postal address, telephone or mobile contact number, unique personalidentifier, online identifier, Internet Protocol address, email addressand account name | No |
| B. Personal information categories listed in the California Customer Records statute | Name, contact information, education,employment, employment history and financial information | YES |
| C. Protected classNameification characteristics under California or federal law | Gender and date of birth | No |
| D. Commercial information | Transaction information, purchase history,financial details and payment information | No |
| E. Biometric information | Fingerprints and voiceprints | No |
| F. Internet or other similar networkactivity | Browsing history, search history, onlinebehavior, interest data, and interactions with our and other websites,applications, systems and advertisements | No |
| G. Geolocation data | Device location | No |
| H. Audio, electronic, visual, thermal, olfactory, or similar information | Images and audio, video or call recordings created in connection with our businessactivities | No |
| I. Professional or employment-related information | Business contact details in order to provide you our services at a business level, jobtitle as well as work history and professional qualifications if you apply for a jobwith us | No |
| J. Education Information | Student records and directory information | No |
| K. Inferences drawn from other personal information | Inferences drawn from any of the collected personal information listed above to create aprofile or summary about, for example, an individual’s preferences and characteristics | YES |
We may also collect other personal information outside of these categories instanceswhere you interact with us in-person, online, or by phone or mail in the context of:
How do we use and share your personal information?
More information about our data collection and sharing practices can be found in thisprivacy notice.
You may contact us by visiting https://oncare360.com/contact, or by referring to thecontact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt-out we may deny arequest if the authorized agent does not submit proof that they have been validlyauthorized to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to awritten contract between us and each service provider. Each service provider is afor-profit entity that processes the information on our behalf.
We may use your personal information for our own business purposes, such as forundertaking internal research for technological development and demonstration. This isnot considered to be “selling” of your personal data.
OnCare360 Inc. has not disclosed or sold any personal information to third parties for abusiness or commercial purpose in the preceding 12 months. OnCare360 Inc. will not sellpersonal information in the future belonging to website visitors, users and otherconsumers.
Your rights with respect to your personal data
Right to request deletion of the data – Request to delete
You can ask for the deletion of your personal information. If you ask us to delete yourpersonal information, we will respect your request and delete your personal information,subject to certain exceptions provided by law, such as (but not limited to) the exerciseby another consumer of his or her right to free speech, our compliance requirementsresulting from a legal obligation or any processing that may be required to protectagainst illegal activities.
Right to be informed – Request to know
Depending on the circumstances, you have a right to know:
In accordance with applicable law, we are not obligated to provide or delete consumerinformation that is de-identified in response to a consumer request or to re-identifyindividual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Verification process
Upon receiving your request, we will need to verify your identity to determine you arethe same person about whom we have the information in our system. These verificationefforts require us to ask you to provide information so that we can match it withinformation you have previously provided us. For instance, depending on the type ofrequest you submit, we may ask you to provide certain information so that we can matchthe information you provide with the information we already have on file, or we maycontact you through a communication method (e.g. phone or email) that you havepreviously provided to us. We may also use other verification methods as thecircumstances dictate.
We will only use personal information provided in your request to verify your identity orauthority to make the request. To the extent possible, we will avoid requestingadditional information from you for the purposes of verification. If, however, we cannotverify your identity from the information already maintained by us, we may request thatyou provide additional information for the purposes of verifying your identity, and forsecurity or fraud-prevention purposes. We will delete such additionally providedinformation as soon as we finish verifying you.
Other privacy rights
To exercise these rights, you can contact us by visitinghttps://oncare360.com/contact, or by referring to the contact details at the bottomof this document. If you have a complaint about how we handle your data, we would liketo hear from you.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will beindicated by an updated “Revised” date and the updated version will be effective as soonas it is accessible. If we make material changes to this privacy notice, we may notifyyou either by prominently posting a notice of such changes or by directly sending you anotification. We encourage you to review this privacy notice frequently to be informedof how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at legal@oncare360.com or by post to:
OnCare360, Inc.
550 Reserve St. Suite 218
Southlake, TX 76092
United States
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WECOLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access tothe personal information we collect from you, change that information, or delete it insome circumstances. To request to review, update, or delete your personal information, please visit: https://oncare360.com/policy.
